Privacy Policy – Worchem

Worchem Privacy Policy

Last updated: 1/09/2025

This Privacy Policy describes how Worchem (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from worchem.co.nz (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Basic contact details (name, address, phone number, email)
Order information (billing/shipping address, payment confirmation, contact details)
Account information (username, password, security questions)
Shopping activity (items viewed, cart, wishlist)
Customer support information (communications with us)

Information We Collect through Cookies

We automatically collect "Usage Data" about your interaction with the Services through cookies, pixels, and similar technologies. This may include device details, browser information, IP address, and usage behavior.

Information We Obtain from Third Parties

We may receive data from:

Vendors and service providers (e.g., Shopify, hosting providers)
Payment processors (for payment details to process orders)
Analytics and advertising partners (via tracking technologies)

How We Use Your Personal Information

Providing Products and Services – order processing, account management, notifications, returns, shipping
Marketing and Advertising – promotional emails, SMS, and ads tailored to your preferences
Security and Fraud Prevention – monitoring, investigating, and preventing fraudulent or malicious activity
Customer Communication – providing support, responding to inquiries, and improving our Services

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies related to powering our store with Shopify, see Shopify Cookies Policy.

We use Cookies to power and improve our Site and Services, run analytics, and tailor content. Most browsers accept Cookies by default, but you can change your settings. Blocking Cookies may impact your experience or functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

With vendors and service providers who perform services on our behalf (e.g., IT, payments, shipping, analytics)
With business and marketing partners, including Shopify, to provide services and advertise
When you direct or consent to disclosure (e.g., social media integrations, shipping requests)
With affiliates or corporate group members
In connection with a business transaction (e.g., merger, bankruptcy)
To comply with legal obligations, enforce terms, or protect rights

Categories disclosed in the last 12 months:

Identifiers (contact details, order/account info)
Commercial information (orders, shopping activity, customer support)
Internet activity (Usage Data)

User Generated Content

The Services may enable you to post reviews or content publicly. This information will be accessible to others. We are not responsible for the use, misuse, or security of information you make public.

Third Party Websites and Links

Our Site may link to third-party websites. Their privacy and security practices are not our responsibility. Review their policies before sharing personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect data from them. If you are a parent or guardian and believe your child has provided personal information, contact us to request deletion.

Security and Retention of Your Information

No security system is perfect. We cannot guarantee complete security. Do not send sensitive information through unsecure channels.

We retain personal information as long as necessary to provide Services, maintain your account, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights such as:

Right to Access / Know – request access to personal information we hold
Right to Delete – request deletion of personal information
Right to Correct – request correction of inaccurate data
Right of Portability – request transfer of your data
Right to Opt Out – opt out of sale, sharing, or targeted advertising (if applicable)
Right to Limit Use of Sensitive Information – where applicable
Restriction of Processing
Withdrawal of Consent
Right to Appeal – if we decline a request
Manage Communication Preferences – opt out of marketing emails (non-promotional emails may still be sent)

You can exercise these rights via our Site or by contacting us directly. We may need to verify your identity before processing requests. Authorized agents may act on your behalf with proof of authorization.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at:

Worchem

Email: sales@worchem.co.nz
Address: Waipa, New Zealand